Frequently Asked Questions (FAQs)

Welcome to the StrengthXPhysiotherapy FAQ section. We’ve gathered answers to common questions to make your shopping experience smooth and worry-free. If you need additional help, our support team is always ready to assist.

1. How long does delivery take?

● Order handling: usually 1–2 business days
● Shipping time: typically 6–8 business days
● Overall delivery estimate: around 7–10 business days
For complete details, see our Shipping Policy.

2. Do you provide free shipping?

Yes, we offer free shipping within the United States, United Kingdom, Canada, Australia, and New Zealand. Check our Shipping Policy for more information.

3. Where is your business located?

StrengthXPhysiotherapy is based in Bangladesh and serves customers across the United States, United Kingdom, Canada, Australia, and New Zealand.

4. What if my order arrives damaged or defective?

If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Return Policy.

5. Can I cancel an order after placing it?

Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.

6. What is your return policy?

We offer a simple, customer-friendly return process. Full details are available in our Return Policy.

7. When will I receive my refund?

Once your return is received and approved, refunds are processed within up to 7 business days, depending on your payment provider. See our Refund Policy for more.

8. Do your products come with a warranty?

Yes, all purchases include a 30-day warranty. More details can be found in our Return Policy.

9. How can I contact customer support?

You can reach us via the Contact Us Page or email us directly at support@strengthxphysiotherapy.com.

10. Do you ship internationally?

Currently, we ship only within the United States, United Kingdom, Canada, Australia, and New Zealand.

11. Do you have a physical store?

We operate exclusively online, which allows us to offer competitive prices and a wide product selection.

12. Can I place bulk orders?

Yes, bulk orders are welcome. Please contact our support team for details and arrangements.

13. How do I exchange a product?

For exchanges (size, color, or product), please follow the instructions in our Return Policy.

14. How can I track my order?

You can track your shipment through the Track Order Page on our website.

Contact Information:

Store Name: StrengthXPhysiotherapy
Address: StrengthXPhysiotherapy, Mandartola, Maheshpur, Habaspur – 7340, Jhenaidah, Bangladesh
Email: support@strengthxphysiotherapy.com
Phone: +1 917 352 8402
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (EST/EDT)
Response Time: We aim to respond within 1–2 business days.